Category: Water Retail
Hydrosave are experts at managing vacant properties. We have developed a range of desktop and field trace processes designed to determine the correct occupancy status as quickly and cost-effectively as possible, whilst ensuring the correct occupier and legal entity’s are identified.
Getting the correct legal entity is crucial in any default situation, failure can make it much more difficult and costly to recover unpaid sums.
Our dedicated outbound and inbound contact centre agents have detailed knowledge and experience of water and waste water services, allowing them to discuss each properties billed services with the occupier at the point of contact, ensuring bills are accurate and don’t come as a surprise. This approach means that our trace and billing activity has very little adverse impact on our clients’ day-to-day operation, minimising unwanted contact and failure demand whilst mitigating against unpaid bills.
For those circumstances where it is not possible to engage with the occupier, we have processes which have been designed in collaboration with our clients and aimed at expediting the billing process whilst minimising erroneous or inaccurate bills. Where services are found to be incorrect, we liaise directly with the wholesaler on our clients behalf to take corrective action, without delaying the correct recording of occupancy status.
We make it our business to get it right up front aiding the collection of water charges.